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Managing Your Orders
Check Order Status
It is easy to check the status of your order. Just visit login and sign in with your username and password. You will see a summary of your orders including the status and tracking information.
Cancel Items or Order
In general orders placed cannot be cancelled. We will endeavour to execute your order cancel request on a best effort courtesy basis but typically, orders placed are shipped right away and we cannot guarantee cancellations will be effected prior to the item being shipped. In case of special orders, custom orders or third party deliveries, we cannot cancel orders and regret any inconvenience.
You may be able to cancel an order provided the item(s) in your order have not been prepared for shipment, or have not shipped. Please login online to view the status of your orders. Please kindly contact us at 1-855-5-911-911 or email us to cancel the order.
If your order had been shipped, you may need to arrange a return once you receive the product. Please review the Returns & Refunds section of online Help. You may need to follow the returns procedure as the product(s) have been packaged or shipped. Please note that for all returns, shipping is non-refundable and you may be subjected to a 15% restocking fee.
Change Shipping Address
To change the shipping address for your order, you must cancel your order and place a new one. If you need to cancel your order, please click cancel order.
As soon as your item(s) have shipped, we’ll send you a Shipment Notification email that includes the carrier’s name and in almost all cases, a tracking number. To view this information online, please sign in to your HealthMegaMall account. If you ordered multiple items from different suppliers (and the first three digits of the SKU is different), you would receive separate shipments. Please don’t panic if – for example - you get a box that has only nutraceuticals inside it and the bath security items are not inside it. They should arrive shortly after. You would receive different tracking numbers for each box.
View or Print Invoice
You’ll be able to view and print invoices for your orders shortly after they have shipped.
To view or print your invoice, login and select view item for the order details for the order containing the item(s) for which you want an invoice. Click the “Printable Version” link on the Order Details page if you wish to get a printable image of your invoice(s).