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Returns and Refunds
If you are not completely satisfied with your purchase, you may be eligible to return the item within 30 days after purchase for a refund.
All returns will be subject to a restocking fee of 15% of your order plus our original shipping charges. Orders returned without a return authorization number will not be refunded. Products with a different batch number or expiry date than the one sent to you will not be accepted. The item must be returned in original packaging, unused and in resalable condition.
Items that cannot be returned include:
Note: HealthMegaMall does not under any circumstances accept returns of sexual health products for hygiene reasons.
Online Returns Process
You can initiate a return request online once your item(s) have been shipped and invoiced.
1. Visit http://returns.healthmegamall.com.
Once you’ve submitted your return request, you’ll receive an email confirmation with your return details. You are responsible for shipping the items back to the requested warehouse. If you have multiple items to return, you be sending them back to multiple different locations.
Incorrect or Damaged Items
If you received the wrong product, please email HealthMegaMall customer service at firstname.lastname@example.org within one business day from the date of receipt. If you receive a damaged box, please refuse the package.