[ Payment Policy | Order Policy | Shipping Policy | Return Policy | Error Policy]
Payment Policy
|
| All orders placed through our website are payable in U.S. dollars.
If you would like to place an order in Canadian Dollars, please contact our
Sales department for more information by calling (604) 922-1883. Payments are
due at time of ordering. We only charge your credit card for products that are
ordered and shipped. If a product is on back order, your credit card will not
be charged for that item. |
|
| Tax & Duties |
| If your shipping destination is located within British Columbia,
Canada, you will be charged 7% Government Service Tax (GST). Orders being shipped to outside BC will not be charged any
tax. If you are ordering from outside Canada, you may need to pay import duties
or tariffs to your own Government. |
|
Forms of Payment
|
| Online Credit Card Payments |
We accept online payments by Visa and MasterCard. Payments
are due at time of ordering. However we only charge your credit card for products
that are ordered and shipped. If a product is on back order, your credit card
will not be charged. Upon receipt of your order, we will run a pre-authorization
request on your credit card which gets an approval from your bank and reserves
enough funds to cover the cost of your order.
We have incorporated security controls which verifies your address and account
name on all credit cards transactions. If the Billing Address you provide does
not match the address where your credit card bills are mailed, your order will
be declined.
We also require a credit
card verification code. For Visa and Mastercard, this number is located
on the back of the card and is a three digit number.
|
| Mail-in Payments |
We can accept international money orders and bank drafts. In order to minimize
the costs of bad debts and bring you lower product prices, we regret that we
are unable to accept personal or company cheques. Mail-in payments must be received
within 14 days of the order placement or we shall consider your order as cancelled.
Please make your money order out to:
Babeskin Bodycare Inc.
Please mail payments along with a printed invoice and order number to:
Babeskin
Bodycare Inc.
815 Margaree Place
West Vancouver, BC V7T 2J5
Canada
|
| Call-in Payments |
We accept orders and payments over the telephone, please call our Sales department
at (604) 922-1883 or 1-888-MED-MATE. |
| Fax-in Payments |
We also accept orders and payments over fax at (604) 921-1868. |
| Bank Wire Transfer |
For orders larger then US$1000, payment can be sent by a bank wire transfer.
Please contact our Sales department for more information. |
Order Policy
|
|
| Placing Orders |
|
During the checkout process you will be asked to verify your order (checkout Step 3 of 4). By hitting the
"save" button and submitting your order, you are agreeing to purchase the entire order that you have placed.
If you do not wish to purchase the order, please hit the "cancel" button.
|
|
| Changing or Canceling an Order |
|
To change or cancel your order, please contact us by fax at (604) 921-1868 or by email at sales@healthmegamall.com
within 12 hours and we would be happy to accommodate your request without any cost or penalty. In the event that
your order has been shipped before we receive your change or cancellation, you would be required to return the
products and place a new order.
|
|
| International Orders |
|
We are able to accept international orders. However, it is your responsibility to ensure that the products you
order will be allowed into your country. We do not make any guarantees that Customs departments will allow you
import those goods into your country or allow us to export them. All taxes, duties, handling charges, clearing
charges, and declaration charges associated with importation of our products will be the sole responsibility of
the buyer.
|
|
| Fraudulent Orders |
|
Babeskin has a policy of reporting ALL fraudulent activities and fraudulent orders to the local law-enforcement
in Canada and those in your community.
|
Shipping Policy
|
|
All orders are typically shipped within 48 hours of receipt of the order, unless a product is not in stock,
or it is a large order. If you have placed a credit card transaction, you will be charged the full amount
of the order once the item is shipped.
|
|
| Items not in stock |
|
We will ship those goods that we do have in stock, and will only charge for products shipped. We will advise you
of our inability to ship the entire order and will do our best to fill your order as soon as possible. You can
call our customer service at (604) 922-1883 or 1-888-MED-MATE to enquire about the status of your shipment and any backordered
products.
|
Return Policy
|
|
| To Return a Product |
- Obtain a return authorization number from us within 30 days of your order date,
- We will provide you an address for returned products (each brand is returned to a different warehouse). Please return the goods in original condition and original packaging within 30 days of your order date by prepaid airmail. Opened packages will not be accepted.
- Enclose your return authorization number with the returned product.
All returns will be subject to a restocking fee of 15% of your order plus
our shipping charges. Orders returned without a return authorization number
will not be refunded. Products with a different batch number or expiry date
than the one sent to you will not be accepted.
We will only reimburse shipping if the product is being returned to us because
we shipped the wrong item to you. In all other cases, you will need to pay
for the cost of returning the goods to us, and you will be billed the shipping
charges that were originally applied to your order.
For health reasons we are unable to accept returns or exchanges of eating,
hygiene and mouth stick products. In addition, we cannot accept books, computer
software and videos that have been removed from original packaging.
|
Error Policy
|
|
|
We try hard and spend a great deal of effort to ensure that the information and prices on our website are accurate and up to date. However, we do make mistakes from time to time and apologize for any inconvenience these inaccuracies may cause our customers. Babeskin reserves the right to decline any orders arising from such errors in which case the client will be given a full refund of the purchase amount and the client agrees that the liability of Babeskin will be limited to $1.00 in such an event. By placing an order with Babeskin, you agree that our liability to you will never exceed the amount paid to Babeskin for the purchase of the products and that no claim will ever be made for other compensation and for any other consequences arising from such errors. We encourage the users of our website to report any errors to our web development
team, and we welcome
any feedback or suggestions that they may have.
|
|
